Aligning with Consumer Duty to enhance customer experienceWe look at the core elements of the Consumer Duty, how it affects financial services firms, and how they can include its principles as they design… Eve McCann, +4 13 min
Consumer Duty: A customer-led approach to tackling a transformational opportunity Ryan Naranjo, +1 2 min
Competitive advantage in the age of AI implementation: the new frontier of digital transformation Tom Carr 17 min
When design fails: Not forgetting business viability in search of customer desirability Sergei Isakov, +1 5 min