Re-imagining the role of professional membership associations in a digital world
Retiring members of the profession were extremely loyal to the service, yet new entrants into the industry had very different expectations.
Selected case studies
Redesigning the role of digital mentoring for school leavers during COVID-19
The client needed to fundamentally re-imagine their value proposition by enabling mentors to build deeper relationships, appreciate their impact and…
Creating an innovation testbed for employee wellbeing
We were challenged to design, build and runn a testbed space to measure the factors that truly determine the quality of employee experience, from air…
Creating a banking customer experience that re-invents itself
Since 2016, we’ve worked alongside our banking client to completely rethink and redesign their entire approach to customer experience through a…
Using new business models to help vulnerable members of our society
We worked closely with local authorities and partners to re-imagine service delivery through the implementation of a master data management and…
Setting the standard for UK Government digital solution delivery
A newly created government department asked us to deliver a digital-first solution to support the signing of Free Trade Agreements and management of…
Using a digital customer experience approach to grow a large media business
Faced by slowing revenues, we helped devise a programme which focused on building the capabilities and platforms needed for growth, future scale and…
Building a "dream state" customer experience for a leading telecoms provider
New entrants offering low-priced tariffs and alternative ways for customers to buy and use phones had pushed the company to re-focus on customer…
Re-imagining protection products for 30 million banking customers
We brought our agile Service Design methodology to transform their current product to a modern protection service that could provide real value to…