Selected case studies

Categories

Thumnbnail image for case study titled Re-imagining the role of professional membership associations in a digital world

Re-imagining the role of professional membership associations in a digital world

Retiring members of the profession were extremely loyal to the service, yet new entrants into the industry had very different expectations.

Recent work

Thumnbnail image for article titled Redesigning the role of digital mentoring for school leavers during COVID-19

Redesigning the role of digital mentoring for school leavers during COVID-19

Thumnbnail image for article titled Creating an innovation testbed for employee wellbeing

Creating an innovation testbed for employee wellbeing

Thumnbnail image for article titled Creating a banking customer experience that re-invents itself

Creating a banking customer experience that re-invents itself

Thumnbnail image for article titled Using new business models to help vulnerable members of our society

Using new business models to help vulnerable members of our society

Thumnbnail image for article titled Setting the standard for UK Government digital solution delivery

Setting the standard for UK Government digital solution delivery

Thumnbnail image for article titled Using a digital customer experience approach to grow a large media business

Using a digital customer experience approach to grow a large media business

Thumnbnail image for article titled Building a "dream state" customer experience for a leading telecoms provider

Building a "dream state" customer experience for a leading telecoms provider

Thumnbnail image for article titled Re-imagining protection products for 30 million banking customers

Re-imagining protection products for 30 million banking customers