Aligning with Consumer Duty to enhance customer experience
We look at the core elements of the Consumer Duty, how it affects financial services firms, and how they can include its principles as they design…
Eve McCann, +4 • 13 minute readPeter Neufeld
EMEIA Financial Services Digital Customer Experience Leader | Founding Editor of Human Signals
Experienced digital executive. User-centered design champion. Emerging digital trend analyst.
Peter Neufeld leads the Digital and Customer Experience capability, and the EY Seren team for Financial Services in the UK & EMEIA.
Through his work, he is helping organisations gain competitive advantage by becoming customer-centric in everything they do. This encompasses everything from putting research and insight at the heart of proposition development, to creating and improving innovation functions, and championing service design and design thinking inside of large organisations. He encourages new ways of working and using digital technologies to transform how financial services are delivered to consumers.
Over the course of his career, Peter has built digital agencies and developed award winning digital experiences, programs and solutions for start-ups, SMEs, Fortune 500 and FTSE 100 companies.
Articles by Peter
Caring Better
In the latest edition of Human Signals, we focus on the highly topical subject of caring for the elderly.
Peter Neufeld, +10 • 3 minute readBridging the Financial Vulnerability Gap
In the latest edition of Human Signals, we focus on the highly topical subject of the human experience of financial vulnerability.
Will Shaw, +5 • 5 minute readPromoting sustainable behaviours
Businesses are increasingly expected to lead in driving the sustainability agenda rather than relying on their customers
Sergei Isakov, +4 • 2 minute readThe local UK high street in times of COVID-19
We tell the stories of how the local high street businesses we all know are navigating through this extraordinary crisis.
Peter Neufeld, +4 • 1 minute readHow human behaviour is changing during COVID-19
We gathered insights to create our fortnightly briefing on how COVID-19 is changing human behaviour
Joel Bailey, +4 • 2 minute read