Aligning with Consumer Duty to enhance customer experience
We look at the core elements of the Consumer Duty, how it affects financial services firms, and how they can include its principles as they design…
Eve McCann, +4 • 13 minute readEve McCann
Lead Service Designer
Eve is an award-winning Service Designer obsessed with connecting disparate ideas, people, and places to create complex service solutions which have people at the core.
Award-winning Service Designer obsessed with connecting human behaviour, motivations, and the environment to drive harmonious change in large scale organisations.
Experienced Engagement Manager who leads multi-disciplinary teams on projects, from scoping through to delivery, collaborating with a diverse set of stakeholders. Eve has previously worked on Healthcare, Financial Services, Government, Retail and Regulatory sector projects, both in-house and in consultancy.
In addition to leading engagements, Eve has published articles on EY websites and on Medium. She has hosted and participated in several panel presentations, volunteered with numerous charities, and served as a mentor and motivator deeply interested in the growth and development of people. Eve continues to nurture talent and create an inclusive environment both on and off engagements.
Through EY Eve was recently awarded a professional certificate in Agile Project Management with Google, and completed courses on Generative AI for Project Managers with The University of Glasgow.
Articles by Eve
Accelerating value: transforming transformation
We’re working to reduce the gap between the complex, rapidly changing problem spaces clients live and breathe and the FinTech specialists who seek to…
Neil Waring, +1 • 6 minute read