Developing service channels for a changing future
Real, human connection with varied audiences can only be truly nurtured through an omnichannel strategy.
Desmond Kiernan • 5 minute readDesmond Kiernan
Senior Manager, Research & Insight
Experienced qualitative researcher with global market experience. Human insight champion and user-centred design champion.
Desmond is a qualitative research specialist with significant global experience across a wide variety of sectors. He is skilled in a full range of research approaches from exploratory ethnography and focus groups to UX lab testing and online research. Prior to his current role, Desmond has held positions at global research consultancies in the UK and New Zealand and has founded his own boutique research agency.